Customer Experience AI
Distribution & Customer Operations
Omnichannel AI assistant handling outage reports, bill payments, complaints and service requests across Web, WhatsApp, USSD and Mobile App — with real-time case management.
1,247
Tickets Today
↑ 3% vs yesterday
4.2h
Avg Resolution
↓ 38% AI-assisted
4.6/5
CSAT Score
Last 30 days
61%
AI Deflection
Resolved without agent
3
Active Outages
Lusaka, Ndola, Chipata
84
Pending Complaints
Within SLA: 91%
Simulated Channel
Quick Topics
AI Capabilities
✓Outage reporting & tracking
✓Bill payment guidance
✓Complaint lodging & escalation
✓Account balance & history
✓New connection requests
✓Load shedding schedules
✓Tariff information
Kafue Power CX Assistant
Online · Web Portal
Powered by AI
Hello! Welcome to Kafue Power Customer Service. I'm your AI assistant. I can help you report outages, pay bills, lodge complaints, or answer any electricity-related queries.
How can I help you today?